The insurance company offers an Insurance Customer Service that will handle the queries and claims from the insurance-takers, insured, beneficiaries and/or successors and will carry them out within a maximum time limit of 30 business days from the date of submission.

If that period elapses with no resolution or if the admission had been denied or had been totally or partially dismissed, you can resort to the Insurance Counseling and Assistance Department (D.O.A.A in Spanish), belonging to the National Insurance Bureau:

721 Julio A. Roca Street, (C1067ABC) Ciudad Autónoma de Buenos Aires, between 10.30am and 5.30pm; or by phone at 0-800-666-8400 or by e-mail:

The Service is made up of:

Person in Charge: Graciela Calle.

1º Assistant: Hernán Ormachea.

2º Assistant: Mariela Barolo.

National Insurance Bureau |0 800-666-8400 | | Registration number 0224
  • 1


In order to chat with a specialist, please follow the instructions. Hours: 8 to 20 hs.

If you need help

send us an email to