Group Sancor Seguros» FAQ

What does liability coverage include?

All claims you may receive as a consequence of damages done by your vehicle or by any load transported under statutory conditions, whether you are the driver or someone else, up to the maximum amount per event specified in your policy or certificate.

Which passengers are to be compensated for the damages?

Any passenger who is not a relative of yours or of the driver (spouse or partner in apparent marriage and third-degree relatives by consanguinity or affinity), nor an employee of yours. This occurs whenever the number does not exceed the capacity specified in the factory details or accepted as maximum for the normal use of the vehicle. Supposing that the insured is a partnership, directors will not be considered.

What does liability coverage exclude?

Damages to assets possessed by the insured, under any title. When the vehicle is assigned to a use other than the one specified in the front part of the coverage policy and/or certificate, without explicitly communicating to the Insurer at the appropriate time that it is going to be used for transfers as a result of a valuable transport agreement, although such use or purpose is not recorded in the front part of the coverage policy or certificate. Important: If a legal action notice is received, you or the driver of the damaged vehicle will need to notify us about it and send us the relevant documentation within 24 hours of receiving it. Sancor Cooperativa de Seguros Limitada will assume your defense in a civil action, unless it is turned down in writing within 24 hours of receiving the information. In the event that we appoint professionals to assist you, you'll need to provide elements of evidence and grant a power for your legal representation, before the time for giving an answer is due. If you assume your own defense without notifying us, you will have to pay for the professional's fees you appoint. If it was decided to establish precautionary measures on your assets, we are not obliged to cancel or substitute them.

What does the theft or larceny coverage include and exclude?

What does it include? Theft or larceny of a vehicle or its parts (according to the factory original model), in whole or in part, depending on the mode you have purchased. What doesn't it include? Theft or larceny of the sound equipment and/or antenna, although it is the factory original. Damages (glass breaking, scratches, etc.) done to your vehicle as a consequence of theft or theft attempt, unless your insurance includes the coverage of partial damages due to accidents. Missing items after the finding of a vehicle that had been stolen, unless your insurance includes coverage of partial theft. Theft or larceny of hubcaps, radiator caps and fuel tanks, windshield wipers, outer mirrors and badges, and tools, whether or not they are part of the factory original equipment.

What is the scope and limitations of coverage for damages caused by fire or accident?

Such coverage may be total or partial, depending on the mode you have purchased. What does it include? Property damages done to the insured vehicle due to direct and indirect action of fire, explosion, friction or crash involving or not another vehicle, person, animal or any external factor that has nothing to do with such vehicle. Damages due to earthquakes, tornados, hurricanes, cyclones, hail or flood. Damages due to events such as strikes, lock-out or popular disturbances (provided that you or the driver are not involved in such events). What does it not include? Damages of a mechanical or electrical nature or due to punctures, cuttings and/or blowouts of tires, which are not the result of a covered event. Inherent defect, poor maintenance, wear, oxidation or corrosion. Damages due to electricity, electrical discharge and other electrical phenomenon that affect the electrical system, its appliances and circuits, although they manifest in the form of fire, fusion and/or explosion. However, the greatest damage to be compensated will be the one resulting from the spread of fire or the beginning of fire on such assets or on the rest of the vehicle. Damages caused by burns, scorch marks, smoke or any other wear coming from contact with or approach to heat sources that have nothing to do with the vehicle. The insurance company will compensate for the damages caused by fire or beginning of fire that are the result of any of these events.

What does coverage of travel assistance include?

For anyone who has purchased coverage that envisages this additional item, it includes: Roadside assistance: within the national territory and bordering countries. It is provided at any distance from the policy holder's home. Services included: light duty mechanics (repair in situ) and/or towing and removal of vehicle from ditches, lagoons, etc. (due to mechanical failure or an accident). The maximum limit is 300 km traveled in the case of an accident or theft, and 150 km traveled in the case of mechanical failure, starting from the place where the vehicle has been disabled. The maximum weight of the vehicle, including its load, is 3.5 tons. Other services: Luggage and belongings (search and transport all around the world). Second medical opinion: the beneficiaries of this service will be the insured people who have policies for individual or pick up vehicles, including father, mother, spouse and children. They may travel separately and in any public transport. Coverage of children extends until they reach 21 years of age. Abroad: for trips shorter than 90 days. In the Argentine Republic: it is provided at any distance from km 18 of the policy holder's home.

What do all kinds of coverage exclude?

When the vehicle is hijacked, confiscated, seized or embargoed. When it is traveling or when it has been parked on a beach or next to a river, lake or lagoon. Accidents or damages of any type caused by or derived from nuclear energy. International or civil wars, guerilla, uprising, sedition, riot and terrorism. When the driver is not authorized by a competent authority to drive such vehicle category or his/her license is due. When the load is wrongly transported (bad stowage, excess load or lack of packaging). When the load is made up of corrosive or toxic substances, liquid or flammable fuels and carburants, compressed, liquefied or pressured-dissolved gases, explosives, radioactive substances or nuclear waste, or if the load contaminates or generates environmental pollution during its transportation.

When is an accident considered Total Destruction?

It is considered Total Destruction when the cost of the repair of the damaged unit reaches 80% of the cash retail price of the insured vehicle at the moment of the damage.

What is Surety Insurance?

Surety Insurance is a guarantee agreement that is similar to an insurance contract. Its main aim is to guarantee, in favor of a third party called Beneficiary or Insured, the consequences of the applicant's, called Holder or Proponent, failure to meet the obligations assumed through the main contract (subject matter of the guarantee).

Which are the parties involved in Surety Insurance?

They are three: 1) The Insurer, Sancor Cooperativa de Seguros Limitada. 2) The Holder or Proponent, the client of the company or the person who applies for the insurance. 3) The Beneficiary or Insured, the Third Party to whom the Client has an obligation and who accepts the insurance.

When does Surety Insurance expire?

Most Surety Insurance policies do not have an expiration date. They expire when the obligations of the Holder come to an end, that is to say, when the main obligation expires, the same happens with the guarantee. Given this situation, the Insurer must return the surety policy to the Holder, who will in turn return it to the Company so he/she is disaffected. Otherwise, the Company must receive other documentation that proves the cessation of the obligations.

What type of obligations can be guaranteed through Surety Insurance?

These kinds of coverage will only cover the obligations of doing and making, being all obligations related to finance expressly excluded, that is to say, the ones related to the payment of money amounts.

Why is it necessary to create a Client Folder for Surety Insurance?

The insurance company, before the granting of the Surety Insurance policy, has to carry out an analysis of the applicant companies, which is based on two basic aspects: economic-financial analysis and technical capacity analysis.

Which are the advantages of Surety Insurance?

Even though Surety Insurance is only one type of the guarantees that exist in the market, clients can gain access to a series of benefits not provided by alternative products, such as: bank guarantee, bonds and cash deposits. Below you will find the most important advantages: -Simplicity of the purchase service and policy delivery. - The cost of Surety Insurance is lower than the cost of alternative products. - Surety Insurance does not affect the holder's credit standing or equity.

When is the damage established in Surety Insurance?

Surety policies do not cover claims on first demand. There are a series of steps to be taken in order for the damage to be established. There is a need for two events: 1) Assignment of the failure to comply (fault) to Holder. 2) Unsuccessful result of out-of-court demand of payment of claimed amounts to the Holder.

What is Home Insurance?

It is a kind of insurance that protects housing units, permanent or temporary, and its contents against several risks. It may also cover damages to things and injuries to third parties. It is called Homeowners? Insurance because under only one policy, several risks are covered.

What does Home Insurance cover?

Home Insurance provides insurance protection against all risks that can affect individual permanent occupation housing units. The following are some of the damages covered: fire, lightning and/or explosion of the building and/or family furnishings. Theft and/or petty theft of family furnishings. Glass breaking. Hail. Earthquake. Hurricane. Tornado. Liability for private events, damages to things and injuries to third parties. Water damages. Damages by accident to a PC, stereo, TV. Personal accidents suffered by the insured person and family members. Theft of several objects. Liability for neighbors as a consequence of fire and/or explosion. The insured person can choose modulated products with pre-established coverage and insured amounts, or otherwise create his/her policy in keeping with their needs choosing the coverage and insured amounts they need to be completely insured.

Which are the terms and conditions to insure a housing unit?

At the moment of purchasing Homeowner's Insurance, the housing unit structure, external walls and roofs must be made of a material classified as non-flammable and must comply with certain basic security rules: the housing unit must be permanently inhabited; all access doors must have two-dimensional or double bitted locks; all windows, doors, skylights and other ground floor or street facing window panes made of glass and/or similar material, the backyard or the garden must have protective iron railings. If the housing unit does not have railings, it must have an alarm system. If the housing unit is on the ground floor (house or apartment) and it is adjacent to a waste land, park, building site, deserted house or parking lot, it must have a wall or railing of at least 1.80 meters tall. It must be built from dividing wall to dividing wall, unless it has the abovementioned wall or railing.

What does family furnishing's mean?

The furnishings are the set of furniture, clothes, personal or household equipment, provisions and other belongings present in the housing unit and owned by the insured person, their relatives, people living with them or domestic staff.

Can I include domestic appliances under Homeowner's Insurance?

Yes, this insurance covers TV sets, stereos, PCs, video recorders and any electric or electronic devices. The insured will be asked to state their characteristics and replacement value.

Can I include my family group in my personal insurance?

Yes, it is possible to do this under the Family Protection and Health coverage, considering the primary family group (spouse or partner, single children under 21, or 24 if they are students, and disabled children of any age).

Can you create a product that adjusts to my needs?

At present we are flexible and have the knowledge necessary to adapt our products to your needs and create the best proposal in terms of both coverage and costs.

How can I pay my policies?

Policies can be paid in cash or by credit or debit card, using a current account or CBU (Unique Banking Key).

Do you offer coverage for big groups?

We offer a range of possibilities for every type of peer groups, for example, cooperatives, mutual benefit associations, clubs, societies, chambers, boards of professionals, etc.

Do you offer coverage to guarantee my children studies?

Yes, we offer a product specially designed to guarantee that your children finish their studies. In this case, the policyholder is the college or school.

Do I need to undergo a medical examination in order to purchase a life insurance?

No, just by filling out the Health Affidavit, you can purchase the coverage up to the amount of capital established according to the age of the person to be insured.

Is it important to report the activity for personal accident coverage?

Yes, it is important because the subscription, risk assessment and insurance cost depend on it.

Where do I have to go to claim the compensation?

Go to your closest Sancor Seguros Insurance Broker and Advisor office or contact any of the business offices in our web page

What is the use of purchasing life insurance?

Life insurance is a protection for the insured person's family in almost all cases since, given the death of the insured, the family is compensated with the insured amount, providing economic security when it is most needed. Also, through additional optional provisions, it is used to provide to the insured person a benefit if events such as the following take place: critical illness, transplant, disability, and some more.

Who can buy life insurance? Is there an age limit to apply for the coverage?

Anyone between 14 and 64 can apply for life insurance, provided that the person meets the requirements established by the insurance company.

Who can be the beneficiary of a life insurance policy?

The beneficiary or beneficiaries are those that are freely designated by the insured person. If no one is designated, the beneficiaries are the legal heirs, although it is always advised to designate them expressly in order to avoid procedures at the moment the heirs receive the benefit.

What does "preexisting conditions" mean?

It refers to illnesses suffered by the insured person that were diagnosed or treated before the coverage became effective.

What is the difference between 24-hour personal accident insurance and "work related insurance"?

The difference lies in the scope of the coverage. While the 24-hour insurance covers every accident suffered by the insured, the other only covers accidents suffered at work or during the activity declared by the insured in the insurance application.

Can I purchase personal accident insurance for my employees and include myself as a beneficiary of the policy?

Yes, but you have to take into account that the compensation will be paid to the extent of the insurable interest; that is, up to the economic damage suffered by the policyholder due to the accident of his insured dependent. The purchaser can never benefit from an employee death or disability, since it would be an illicit enrichment.

What does Medical Assistance Benefit mean in the product called INTEGRO?

Benefit coverage means that, in the case of an accident covered by a policy which requires pharmaceutical and medical treatment, such treatment has to be paid by the insurance company, which takes care of the injured person until his/her recovery in the health centers that belong to its providers network. This way, the insured person does not have to pay for any expense incurred under these circumstances.

What is the use of having health insurance if I already have Employee Medical Care Insurance or Prepaid Medical Care? What services does the health insurance cover? Does it cover physicians visits?

A health insurance is supplementary and additional to any other coverage you may have. This means that, in the case of an event (for example, a surgery), the insurance pays the insured amount provided as compensation, regardless of the assistance the insured receives through his/her Employee Medical Care Insurance or Prepaid Medical Care.

What does Exclusion Period mean in health or life insurance?

The exclusion period is the period during which there is no coverage, but there is the need to pay for the insurance. Depending on the type of coverage, the exclusion period varies. For example, for surgeries, the exclusion period is 60 days; for transplants, it is 120 days. The exclusion period does not apply when the event is the result of an accident.

What is a Health Affidavit?

It is a requirement the person needs to meet for the insurance company to carry out the medical examination. It consists of a form with 10 questions that the insurable person has to answer about his/her health status.

What is a damage?

A damage occurs when the insured person is affected by a reason included in the policy purchased.

In the event of damage, how do I know if I have coverage?

Ask your Insurance Broker and Advisor, contact any of the business offices in our web page, or call 0800 - 444 - 2850 from Monday to Friday, 8:00 am - 20 pm.

How do I report a damage to the insurance company?

A damage can be reported to an insurance broker and advisor or to any of the Sancor Seguros business offices by completing all relevant report forms for each coverage. In the case of benefit coverage, contact the emergency lines calling 0800 - 555 - 2850 24 hs

What is the deadline to claim for damage compensation?

If the insured person is the one to receive the compensation, the deadline will be one year. For beneficiaries, the deadline extends to three years from the date of the damage.

What does "reimbursement coverage" mean?

It means that the insurance company will reimburse all expenses covered by the purchased policy after the insured person submits valid proofs, such as original invoices. The reimbursement amount will depend on the maximum amount insured under the purchased coverage.

Where can I get discounts on medicines through Salud Segura?

You can get this information in the web page. After indicating your province and city of residence, a list of affiliated pharmacies will appear.

How can I check the state of a damage that has been reported?

Go to your closest Insurance Broker and Advisor office or call customer service at 0800-444-2850 from Monday to Friday, 8:00 am - 20:00 pm. Your call will be transferred to the people in charge of negotiating your case.

How are damage compensations paid?

Compensations are paid through checks or electronic bank transfers, provided that the person has submitted the account number and has provided evidence of it with a bank record.

How can I proceed to gain access to oncology drugs?

All forms in this web page must be completely filled out by the insurance holder and by the health care professional in charge of the case. The medicine request should be done at least 20 days before the date the person is supposed to start taking it.

Who receives the life insurance compensation if there are no designated beneficiaries?

If there are no designated beneficiaries, the insurance company will proceed to request an Affidavit of Heirship for the deceased insured.

What should I do if stop having employees?

You have to submit Form 931 - Without Employees.

What should I do if I close down the company?

You have to submit Form 929 - Cessation of Activities.

Payment of the first premium:

In accordance with Decree 334, Art. 9, Subsection 2 (which contains regulations for Section 23 of the 24557 Occupational Safety Act), the following is indicated:

Payment allocation error:

In the case of a CUIT (Individual Taxpayer Identification Number) ERROR, you have to send a copy of:

Where are the pre-occupational tests approved?

The pre-occupational tests are approved at the VISA AND APPROVAL OFFICES OF THE SUPERINTENDENCE OF OCCUPATIONAL RISKS (SRT in Spanish) and in the offices authorized by the respective provinces for this purpose. It is the employer?s responsibility to send the pre-occupational test and the approval copy to the Insurance Company.

Is it compulsory to have medical tests done before the end of the employment relationship (or departure)?

No. It is optional. The term during which the tests can be done is ten days before and thirty days after the end of the employment relationship.

Is it compulsory to have medical tests done after long-term absences?

No. It is optional, but it is important to know that the tests can only be done before the employee resumes his/her work activities.

Is it compulsory to have medical tests done before a work activity transfer?

It is compulsory to have medical tests done before a work activity transfer every time such change implies the beginning of a possible exposure to one or more risk factors determined in advance. When the change of work activities entails the cessation of the possible exposure to the aforementioned risk factors, the anticipated test is optional.

Is it compulsory to have medical tests done periodically?

The purpose of the tests is the early detection of conditions caused by the risk factors to which the employee is exposed due to his work activities in order to prevent the development of occupational diseases. It is compulsory to have them done in every case in which there is exposure to the risk factors described in Decree 658/96.

Is it compulsory to have the pre-occupational test done?

Yes. It is compulsory and it has to be done by occupational medicine specialists before the beginning of the employment relationship. The employer is responsible for complying with it.

Which are the medical tests considered by the Occupational Safety System?

The Occupational Safety System considers the following medical tests:

Type of Test

Responsible partyNature

Pre-occupational or before the beginning of an employment relationship


Before a work activity transfer (beginning of exposure to a risk factor described in Decree 658/96)


Before a work activity transfer (cessation of exposure to a risk factor described in Decree 658/96)

Insurance CompanyOptional

After long-term absences

Insurance CompanyOptional

Before the end of the employment relationship or departure

Insurance CompanyOptional

How frequently does the employer have to submit the updated payroll of employees exposed to a risk factor?

Once a year, each employer must submit to the Worker's Compensation Insurance Company the updated payroll of employees exposed to risk factors that may become potential sources of occupational diseases.

What does the Program "Occupational Safety for All" involve?

"Occupational Safety for All" is a comprehensive, permanent and sustainable occupational risk prevention plan. It was developed through Resolution 700/00 of the Superintendence of Occupational Risks with the purpose of effectively reducing occupational accidents and improving safety conditions in the work environment.

What does the "Occupational Accident and Occupational Disease Prevention Program in SMEs" involve?

The "Occupational Accident and Occupational Disease Prevention Program in SMEs" has been created through SRT Resolutions 001/2005 and 1579/2005.

What are the specific regulations for the Mining Industry?

Decree 249/2007: "Mining Health and Safety Regulations"

What are the specific regulations for the Building Industry?

Decree 911/96: Health and Safety Regulations for the Construction Industry It lists the health and safety measures to be implemented in construction sites according to the general and specific risks involved in them.

What is an incident?

Event (or many events) that could have generated damage, injury or deterioration of health (regardless of its seriousness).

What is an accident?

Undesired event that results in the physical damage of people, property, process or environment.

What is a work-related accident?

Any sudden and violent event occurred because of work of for being at work.

What is an In Itinere accident?

Accident which happens on the way between the worker´s address and the work place, provided that the effected party did not interrupt or alter such way due to reasons not related to work.

What is an occupational disease?

Occupational diseases are those included in the occupational diseases list created by the National Executive Branch (Act 658/96, Act 1167/03, Act. 49/14). This list identifies risk agents, symptoms and activities, in order to determine if the disease is occupational or not.

What is an unsafe act?

Flaws, oversights, errors and omissions that people have when performing a job, task or activity, and which may put people at risk of having an accident.

What is an unsafe condition?

Facilities, work equipment, machinery and tools that are not in condition to be used and that are prone to produce an accident to the people who use them.

What should you do in an accident?

- Tell your employer immediately. - Go to a Medical Center listed as supplier of Prevención ART - If you need an ambulance, call toll-free 0-800-444-278 (24 hours a day) and the representative will tell you what to do.

What is an Personal Protection Element (PPE)?

Any equipment designed to be wore or held by workers in order for them to be protected from one or various risks that can threaten their safety or health at work, as well as any complement or accessory intended for that.

What is collective protection?

It is a device or safety element that protects one or many workers. It can also be defined as a protection element that is used to protect workers without the need for them to perform any operation at all.

What is danger?

Source, situation or act with the potential to cause damage in terms of human injury or health deterioration or a combination of both.

What is risk?

Combination of the probability of the occurrence of an event or dangerous explosion and the seriousness of the injury or health deterioration that the event or explosion can cause.